We're here to help with any questions or concerns you may have about using our services.
Customer Support Availability
Our support team is available 8:00 am–9:00 pm, Monday–Sunday AEST. You can reach us by phone at 131 868 for assistance with your account or services.
Alternatively, you can contact The Lott Customer Contact Centre through the official help flow in our app:
Live Chat Support
Unfortunately, we do not have live chat support available at this time.
Email Support
You can email us directly using your registered account details or by contacting The Lott Customer Contact Centre via phone.
Help-Centre Access
If you're looking for general information about our services or how to use them, please check out our Help Centre section in the app. It's packed with detailed guides and FAQs that should answer most of your questions.
FAQ References
Take a look at our Frequently Asked Questions section within the app or on The Lott website for quick answers to common queries.
Verification or Account-Help Support
Need assistance verifying an account or have questions about specific services? Reach out via phone, email, or contact us through the help flow in your app.
Responsible Gambling Assistance
If you're concerned about your gaming habits or need advice on responsible gambling practices, please see our Responsible Play section for self-exclusion and other support tools. You can also reach out to The Lott's Liaison Officers at 1300 138 132 for assistance with managing your spend limit.
Technical Support
Experiencing technical issues? Try troubleshooting by visiting the Help Centre within the app or on our website. If you're still having trouble, feel free to contact us via phone or email.
Complaint or Dispute Guidance
If there's a specific issue or concern you'd like to discuss with one of our support team members, please get in touch using your preferred method. We'll work hard to resolve any complaints efficiently and fairly.
Communication Response Expectations
We do our best to respond to all inquiries within the same business day. However, due to high volumes or complex issues, response times may vary. If you don't hear back from us immediately, please feel free to reach out again or use one of our self-service options for a quicker resolution.
Account-Security Assistance
To enhance account security and protect your personal information, we have various tools available within the app. These include two-factor authentication and password management features. For help with these services or concerns about account security, get in touch using one of our contact methods above.
Mobile and Desktop Support Accessibility
You can access support through both mobile devices and desktop browsers. Our website is designed to be user-friendly on all platforms, so whether you're at home or on-the-go, it's easy to find help when you need it.
While we aim to provide multilingual assistance wherever possible within the Australian context, please note that our primary language of support remains English due to regional focus and operational demands.
